The MailRisk service includes the add-in, which is supported on multiple platforms, including the Outlook app on PC, Mac and webmail, plus iOS, Android with Office 365. The add-in is coupled with cloud based machine learning for threat detection, and the Secure Practice customer portal for further analysis, response and metrics. MailRisk combines human and artificial intelligence for unique detection and automation, with as an extra member of your security team.

To get every user started with MailRisk, the SILVER plan also includes access to our phishing simulator. The phishing simulator allows you to send realistic-looking phishing campaign to your own users, in a safe environment with very little effort. Users who use the MailRisk button on simulated phishing emails will instantly receive positive feedback, including a virtual reward through the gamified interface. In SILVER, the phishing simulator includes unlimited use of our rich library of pre-defined phishing campaign templates. In addition, we offer a selection of awareness and onboarding material for you to make the rollout process smooth and engaging for everyone.

Installation is for the entire organization with a few clicks, and there is zero maintenance involved. Users are authenticated with single-sign-on (SSO) in Exchange, and the add-in is always up-to-date on every client.

Build positive security culture and inspire your colleagues to help each other with suspicious emails. MailRisk uses gamification for enjoyable, measurable and scalable security awareness, all year round.

Courses can be created either from a high-quality content pre-made by Secure Practice, or they can be made from scratch. Either way, content can be easily maintained or customized to fit your specific training needs, including for any language your end-users prefer. Just select a course and roll it out. Participants receive an invite via email, and can access their training immediately, anywhere, including via their mobile device, with SSO support through Azure AD included.

As a basis for training, the GOLD plan currently includes a selection of 25 essential microlearning chapters in the course “Security for everyone”. Among these, you’ll find engaging chapters on passwords, multi-factor authentication, email scams, social media, mobile security, device hygiene, identity theft, credit cards, biometrics, travelling safely, personal data, GDPR, and much more. Each of the chapters take 3-5 minutes to complete, including both short videos, quizzes and visual content supported by explanatory text. A course certificate is generated for the user upon completed training, so they can easily show their colleagues and your customers that you take security seriously.

To complement the course-based training, our security bulletins feature is also included in GOLD. Bulletins offer one-page training with relevant security and privacy news, guides, frequently asked questions and threat reports. Secure Practice takes care of keeping content fresh, with a steady stream of updates to your end-user security training portal. In addition, you can publish your own content, such as security policies and internal guides, and everything will be available in one place for your colleagues.

The GOLD plan includes everything in SILVER, in addition to the functionality described here. As an additional bonus, the GOLD plan also includes extra customization features for the phishing simulator, to allow your crafting of nearly any kind of phishing campaign in a completely managed platform.

The human cyber risk map will show both the current and historical record for a number of useful risk factors. This includes a dedicated survey service, which will allow structured data collection for a number of risk factors where users can provide their input at any time. While Secure Practice has developed a set of template questions which are effective for measurement, both the surveys, questions and even the underlying risk model can be adapted and tailored to suit your organization’s needs. Data collection can also happen through survey questions which are integrated in relevant e-learning chapters, for even better context to the end-users.

Another core aspect of the PLATINUM is the degree of personalization and content targeting which can be achieved towards end-users. Our phishing simulator can be configured with so-called playbooks to automate sending and increase difficulty as the users make progress. Users can be targeted in a number of dynamic groups for both simulated phishing, e-learning, surveys and email newsletters (based on bulletins), to make the training even more personalized effective.

In summary, we recommend the PLATINUM plan for any organization which is serious about reducing human cyber risk with a structured and measurable approach. Get your priorities right and uncover any blind spots to apply the most required measures.

The PLATINUM plan includes everything in GOLD (and SILVER), in addition to the functionality described here. The otherwise optional service add-on for API access and user synchronization with Azure AD is also included in this plan.